FREQUENTLY ASKED QUESTIONS

ZTERS provides companies and individuals across the U.S. with a fair and reliable solution for their waste and construction needs.

We are happy to help you with any questions or concerns. Please contact us at 866-721-0969 and provide your order information. If the order has been processed or you are a returning customer, please contact your account manager directly for the quickest assistance. Your account manager's contact information can be found at www.myzters.com or in the receipt provided to the email address on file.

Please review your purchase for the amount of tons included in the rental of your specific dumpster.

The dumpster you’ll need will depend on how many 33 gallon bags of garbage you’ll be disposing of. Please see our guide below to determine the best fit:

• 2 yard container = 12-15 bags (33 gallons/bag)
• 4 yard container = 24-27 bags (33 gallons/bag)
• 6 yard container = 36-39 bags (33 gallons/bag)
• 8 yard container = 48-51 bags (33 gallons/bag)

A dumpster can be delivered as soon as the next day if it is ordered before noon in the applicable time zone from Monday through Friday. Please note that a rush fee may be applicable for all next day orders called in after 12:00 p.m. noon and/or for Saturday deliveries. If a dumpster is needed any sooner, call us at 866-721-0969 and we will do our best to have the container delivered when you need it. However, please be aware that delivery times are not guaranteed. If a dumpster is needed in the morning, we strongly recommend scheduling the delivery for the day before you plan to use it.

Whether or not you can put a dumpster on the street depends on area and the laws of your local municipalities. Check with your local municipality to find out whether a license is required in your area.

A good rule of thumb for determining the room you need for the dumpster placement is to take the width and height of the dumpster size and double it. That way, you’ll have plenty of space not only for the container, but also for loading and unloading with ease.

Yes, additional costs are applied for any amount of weight over what is included in the initial price for the dumpster. Call us at 866-721-0969 for more information on pricing.

You are not permitted to fill the dumpster with materials that exceed the top of the container. Additionally, common materials that aren’t allowed in dumpsters include (but are not limited) to: hazardous waste, dirt, barrels, all liquids, antifreeze, dead animals, asbestos, medical waste, railroad ties, industrial waste, paint (except for dried latex paint cans with no lids), flammable liquids, solvents, radioactive material, pesticides and herbicides, chemical products, fluorescent tubes, microwaves, aerosol cans, propane tanks, oil (transmission, lubricating, motor, hydraulic, or contaminated oils mixed with solvents such as gasoline, etc.), oil filters, antifreeze, appliances, petroleum contaminated soil, lead paint chips, televisions, monitors, computers, batteries, and tires.

• Commercial/Front End Lift: When loading your container, please ensure that your container lid can fully close. If your trash is unable to fit in the container with the lid fully closed, the driver will be unable to service your container. If you foresee needing an additional pick up, please give us a call.
• Roll-Off Dumpster: When loading your container, please ensure that trash and debris fit within the container and are not sticking out. If your trash is unable to fit in the dumpster and the driver is unable to remove it, a dry run fee will be applicable. If you foresee needing an additional pick up, please give us a call.
• Odor Tips: Eliminating odor from your container is difficult, but the following tips will help you reduce the odor. Tightly bag your trash before placing it in your container as this will help to reduce garbage spillage and reduce any bacteria build up. Consistent cleaning of your container area and/or enclosure will help to keep odor reduced, provide easy access for you and your driver, and minimize insects.
• Bulky Item Tips: If you have bulky items to dispose of such as home furniture, office furniture, and/or exercise equipment please contact us to schedule disposal of these items. These items are typically taller than the container and stick out over the top therefore needing a special container and/or separate scheduling for the removal of these items.
• Servicing Tips: Your waste company’s priority is the safety of all. To that end, we offer the following service area tips: 1) Maintain clear and safe access to your container, 2) Place your container in an open and/or well-lit area, and 3) Ensure that the overhead clearance is a minimum of 14 feet in height.
• Avoiding Missed Pick Ups: Please help us to ensure your waste company has clear access to your container. Vehicles should not be parked in front of or alongside your container. If you are located in areas that have snow, please make sure the area is cleared on service day(s). Also, if your container is inside an enclosure, please make sure the gates are unlocked on your service day(s).

Yes! Just call us at 866-721-0969 to set up your service in advance. For large events, or during peak times in the year, it is best to schedule your order with at least a week or more in lead time.

A good rule of thumb for a day-long event is to provide at least 2 restrooms at a basic level, 3 restrooms for 100 guests, 4 restrooms for parties of 150-250 or more, and 5 or more for events that exceed 500 guests.

ZTERS delivers portable toilets for weekend events on Fridays and picks them back up on Monday. Construction site porta potties may be delivered at any time with advanced notice.

Portable toilets for weekend events are serviced when they are picked up on Monday. Portable toilet rentals for construction sites or longer-term periods are serviced weekly and billed on a monthly basis. In general, 1 toilet serviced weekly is needed for every 8-10 workers working a normal 40 hour work week. Need more services for your job site? Give us a call to discuss all the options and availability!

ZTERS takes every measure to sanitize the holding tank and the inner bowl of the unit, including pumping out, washing and deodorizing the toilet.

Most city ordinances specify the requirements of porta potties on construction sites and inspectors usually require it. We strongly encourage you to get more information by contacting the officials in the particular municipality where your construction is occurring.

Contact us immediately if any damage occurs and we will dispatch our team to fix or replace the unit.

ZTERS delivers storage containers at any time with advanced notice. We recommend that you reserve your unit at least a week or more in advance by calling us at 866-721-0969.

No, there are no weight limitations for storage containers as they are dropped off empty and returned empty.

Absolutely, this is one of the benefits of using a temporary storage container. Many customers love the flexibility that these units provide. We just ask that you provide us with specific instructions for delivery so that ZTERS can ensure that is correctly placed.